Download the Agenda


Featured Speakers :

 Nick Brice
Nick Brice
Manager
American Express Community Stadium
 Sharon Burleau Johnston
Sharon Burleau Johnston
Call Center Operations Executive
Union Gas, Spectra Energy
 Andrew Gillespie
Andrew Gillespie
Assistant Director of Reservation Operations
Four Seasons Hotels and Resorts
 Brenda Mccord
Brenda Mccord
Vice President of Customer Support
Freeman
 Amar Sidhu
Amar Sidhu
Vice President of Customer Care
ADP

The most comprehensive practitioner-led customer care event in Canada!

IQPC’s 11th Annual Contact Centre Summit includes the most expansive practitioner speaker faculty and agenda in Canada. The event focuses on top contact center business imperatives of Canadian companies. Request the agenda.

We are proud to introduce a 100% Canadian speaker faculty – a local event featuring executives with both regional and global responsibilities. Some conferences go after speakers on other programs. Not this one… We are offering great diversity of speakers and industries.

Based on market research and advisory board members, we developed an agenda of on point topics. We then seek out those unpublished stories of executives that are driving change at the customer service level.

IQPC's 11th Annual Contact Centre Canada Summit focuses on building a customer centric culture that marries people, technology and strategy for maximum business impact. Technology - and how we scale it – is how we'll get to the future. But remember, the hammer doesn't build the house. People build the house.

We will explore best practices for customer centric leadership, innovation and transformation. The most innovative and influential movers and shakers in the field will focus on strategies for revolving people, process and technology around the modern multi-screen customer.


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