In this groundbreaking fireside chat from the 2024 DCX Summit, Eman El-Fayomi from the Canadian Digital Service unveils the secrets behind transforming government services from bureaucratic challenges to citizen-friendly experiences. Eman and Matt took a look inside the Canadian Digital Service’s revolutionary approach, explored how technology is reshaping public sector services, strategies for creating user-centric government experiences and real-world examples of service design transformation.

What You’ll Learn:

• The journey from 15 to 300 digital transformation experts
• Innovative approaches to simplifying complex government processes
• How to build trust through transparent service design
• Cutting-edge techniques for improving citizen experiences
  

Discover how to reimagine services, break down bureaucratic barriers, and create truly user-friendly experiences.