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Hero

Jonas Carrasco

Assistant Managing Director 2, CRM Operations Manager

City of Philadelphia

Kelly Harper

Senior Vice President, Visitor Experience Strategy & Analytics

ROM

Patrick Lister

Director of Customer and Colleague Experience

Citizens Bank

Taniya Kalra

Rail Traffic Controller

Metrolinx

David Rotstien

Director Job Management & Governance

RBC

Tara Sevigny

Director, Contact Centre Operations

Alterna Savings

Nicole Jensen

Sr. Director, L&D

Aviso

Nygel Weisher

VP, Service, Enablement

CI Global Asset Management

Jason Mercer

Senior Director, Customer Care, Americas

Vantive

Stephanie Szymanski

Call Center Manager

Soaring Eagle Casino & Resort

Kevin Sieg

Director, Client Care, Sales Contact Center Operations

Max Home Inspections

Ann Raskin

Director, Culture & Office Services

CAPREIT

Alexis Zamkow

Intelligent Marketing, Global Offering Lead CX/EX Intelligent Workflows, Data/AI & Analytics

IBM

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