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The inaugural Contact Centre Strategies Summit brought together 70+ contact centre leaders from across Canada in Toronto this February. Don’t miss out next time—mark your calendars for 2027 and:

• Transform your contact centre into a strategic CX asset that drives customer loyalty, operational excellence, and measurable business growth.
• Master AI and automation that actually works with real-world playbooks on agentic AI, predictive CX, and intelligent automation that empowers agents instead of replacing them.

• Build a roadmap for GenAI success, from piloting use cases to evaluating ROI, tracking performance, and scaling what works.
• Boost agent satisfaction and brand loyalty through thoughtful workforce planning that aligns with your CX and operational goals.
• Combine bots and human agents to create high-performing teams that drive both NPS and operational efficiency.
• Future-proof your contact centre with a scalable, insight-driven personalization strategy.
• Ensure brand consistency across outsourced teams by optimizing onboarding, training, and performance management.

This hybrid experience is specially designed to help attendees capture the most value possible!

• Expand your network with a larger audience and broader attendee reach.
• Build connections through one week of pre-event virtual networking.
• Consult industry experts by scheduling in-person or virtual meetings.
• Connect with peers using AI matchmaking tools based on shared interests.
• Access on-demand sessions and content anytime, anywhere.