REGISTER NOW
CONFERENCE BROCHURE
REGISTER NOW

About

About

UNLOCK KEY CONFERENCE INSIGHTS
Hero

UNLOCK SCALABLE GROWTH TO TRANSFORM YOUR CONTACT CENTRE INTO A BRAND LOYALTY ENGINE

The contact centre as a service market is expected to grow at a CAGR of ~20% from 2025–2030, reaching $17.12 billion USD. By 2026, conversational AI is forecasted to cut costs significantly vs. traditional human-only interactions.

There couldn’t be a more vital time to join us as the annual Contact Centre Strategies Summit! Transform your cost centres to growth engines using predictive analytics, real-time monitoring, quality feedback, and sentiment analysis. Here’s what’s in store:

  • Harness Advanced Technology to Elevate Contact Centre Performance: Deploy cutting-edge automation and innovative tools that enhance customer satisfaction and streamline operations.
  • Create Effortless, Personalized Customer Journeys: Break down silos to deliver smooth, intuitive experiences that resonate with every caller.
  • Leverage Data-Driven Insights to Enhance Service: Use real-time analytics to anticipate needs and tailor solutions that exceed customer expectations.
  • Boost Customer Engagement at Scale: Implement intelligent automation to maintain personalized, meaningful connections across all channels.
  • Strengthen Security and Compliance: Protect sensitive customer data with robust security measures designed for today’s evolving risks.
ACCESS BROCHURE

TOP 3 REASONS TO ATTEND

1

Build a smarter, scalable contact centre that delivers ROI and remarkable CX

  • Gain the tools and insights to lead your contact centre in delivering exceptional experiences that elevate your brand and customer loyalty.
  • Master the art of creating seamless, memorable customer journeys that increase satisfaction and strengthen lasting connections.
  • Leverage data and automation to boost efficiency and uncover new avenues for success.

GET MY TICKET

2

Unlock revenue growth by elevating your contact centre performance

  • Empower your workforce by transforming your contact centre for a smarter, agile future.
  • Network with thought leaders from cross-industry sectors, gaining insights from the forefront of contact centre transformation.
  • Participate in real-world case studies and interactive discussions designed to uncover new strategies and accelerate your path to success.

VIEW AGENDA

3

Collaborate with contact centre innovators to transform your customer experience

  • Discover powerful success stories from industry leaders and learn how they’re reshaping contact centre excellence.
  • Forge connections via our interactive event app, designed to streamline networking and meetings.
  • Can’t attend in person? Our versatile event platform keeps you connected virtually, so you never miss a beat!

ACCESS BROCHURE

NETWORK WITH THE TOP CONTACT CENTRE LEADERS

25 YEARS OF CULTIVATING CONNECTIONS

For 25 years, Strategy Institute has been at the forefront of event production and content creation. Our Contact Centre Strategies Summit delivers innovative insights, valuable networking, and professional development opportunities!

  • Harness insights from a network of 15,000+ CX leaders across North America.
  • Engage with innovators and early adopters of cutting-edge CX tools.
  • Immerse yourself in an interactive event that supercharges your contact centre transformation.
  • Amplify your expertise, craft a dynamic action plan, and forge impactful connections.
SAVE MY SPOT

JOIN OUR COMMUNITY

Ever attend an event where you feel like you’re lost in the crowd? Not at the Contact Centre Strategies Summit!

We deliberately design the program to encourage you to build relationships with like-minded peers. Our onsite experience and innovative event platform allow you to network in small working groups, peer-led breakouts, roundtables, and much more!

Arrive solo but leave as part of the CX community.

CONNECT WITH US
1 2 3 4 5 6
— 6
← Prev Next →

DISCOVER TORONTO!

No matter what floats your boat – sports, arts and culture, shopping, food and drinks or simply people watching – Toronto won’t let you (or your spouse) down!

MUSIC & NIGHTLIFE

Enjoy the bustling entertainment district featuring Broadway musicals and plays, or go to the internationally acclaimed Roy Thomson Hall to catch one of the 350 concerts that take place there each year.

ATTRACTIONS

From the CN Tower and Ripley’s Aquarium near the lake to Casa Loma in the Annex, Toronto has a variety of famous attractions. Get a Toronto CityPass to save money, avoid ticket lines and take in the local sights.

RESTAURANTS

Toronto has a vibrant food scene offering a diverse selection of tasty flavours. From hole-in-the-wall joints to luxurious tasting menus, Toronto is a food lover’s dream city.

SPORTS

Home to the Blue Jays, Raptors, Argonauts and Maple Leafs, there is something for every sports fan in Toronto. Watch a game at the Rogers Centre, Scotiabank Arena or at one of the many sports bars across the city.

ARTS & CULTURE

With 29 museums in Toronto and 21 top art galleries, you can spend days enjoying the arts scene. Start your visit at the ROM or the AGO and finish up at the Ontario Science Centre or the Hockey Hall of Fame.

THE VENUE

Old Mill Toronto Hotel

Old Mill Toronto is a heritage building which was founded in 1914 as a Tea Garden for those in the community to gather as a safe haven to discuss WWI.

Now over 100 years later, Old Mill Toronto holds a 200-seat fine dining Restaurant, Tea Garden, Wedding Chapel and 16 Functions Rooms with over 20,000 square feet of space to host the most miraculous events.

DISCOVER BLOOR WEST!

Located in one of Toronto’s most exclusive and historic neighbourhoods, Old Mill Toronto Hotel is nestled in nature between Bloor West Village and The Kingsway, an Etobicoke area known for its tranquil and mature parks and trails, golf courses, unique shops, and dining options.

TO RESERVE

Strategy Institute does not have a room block with the venue hotel. Please contact the hotel directly for rates.

Old Mill Toronto Hotel
9 Old Mill Rd
Etobicoke, ON
M8X 1G5
Reservations: 416-232-3703

IMPORTANT: Strategy Institute is not affiliated with, nor do we contract any third-party room booking service. Please contact the hotel directly to make your reservations.

YOUR 2026 CONTACT CENTRE STRATEGIES SUMMIT TEAM

James Mason

Delegate Sales

FREQUENTLY ASKED QUESTIONS

Which meals are included?

Breakfast, lunch as well as morning and afternoon snacks are provided at the conference, served in the exhibition hall.

Is there parking?

Yes, contact our customer care team for more details at customercare@strategyinstitute.com

Can I send a replacement delegate if I can’t attend at the last minute?

Absolutely! Please contact our customer care team at customercare@strategyinstitute.com at your earliest convenience.

I have special meal requirements, who do I contact?

Please contact our customer care team at customercare@strategyinstitute.com so they can liaise with the venue to ensure you are taken care of.

When will the presentations be available, and how do I get them?

Presentations will be available on the event platform, typically on the day of the session or the day before. Please be aware that not all speakers are able to release their presentation due to confidentiality reasons.

What time do I need to arrive before my presentation?

Please arrive at the break before you are due to speak, e.g. if you are due to speak at 4 p.m., please arrive during the afternoon break. This is so you can meet the conference producer, check your slide deck, load it if you have a new version with you and run through a rehearsal of your presentation.

When is my presentation due?

Please send your presentation to the event manager two weeks prior to the conference, even if it is still in draft form. This will allow us to check it in advance and let you know if there are any issues. Please also email your final version to the event manager and bring a back-up copy on a USB stick.

What aspect ratio should my slides be?

Please select ‘standard’ in Microsoft Office – the aspect ratio is 4:3.

Can I stay for the whole conference?

Yes, you are very welcome to attend the whole conference. It’s one of the benefits of speaking!

Is there a speakers’ green room?

No, we find our speakers enjoy networking with delegates, other speakers and sponsors in the exhibition hall, which is open throughout the conference. Hot and cold drinks are typically available in the exhibition hall all day, and seating is provided if you need to complete some work or make any calls.

What forms of payment do you accept?

We accept Visa, Mastercard, American Express, Electronic Funds Transfer or Cheque for Canadian Currency and American Currency.

What is your cancellation/refund policy for paid invoices?

A full refund minus a $495 administrative charge will be given for cancellations received in writing up to 14 days prior to the conference date. Refunds will not be available after this date.

Can I pay half now and half at a later date?

We highly encourage a full payment upon receipt of invoice. For any specific circumstances, please reach out to customer care at customercare@strategyinstitute.com

My credit card was charged with a foreign transaction fee, how do I get that amount paid for?

Strategy Institute is not liable for any additional charges levied by a credit card company, including but not limited to American Express currency conversion charges.

I paid for my registration, does it include my hotel stay at the venue?

Registration fees include attendance, luncheon and all course materials. It doesn’t include accommodations or transportation to and from the conference.

When is booth setup and teardown?

Setup is usually the night before the event or before registration opens on day one. You will receive a logistics package from your event manager with more details. If you have not received this, please contact customer care at customercare@strategyinstitute.com so they can connect you to the event manager.

When will I know my booth number?

You will receive this from your event manager one week before the event.

I want to distribute handouts, can you make that happen?

Yes! Please give them to the event manager when you arrive for setup. If you want to distribute an electronic handout, please send this to your event manager at your earliest convenience.

EVENT

Which meals are included?

Breakfast, lunch as well as morning and afternoon snacks are provided at the conference, served in the exhibition hall.

Is there parking?

Yes, contact our customer care team for more details at customercare@strategyinstitute.com

Can I send a replacement delegate if I can’t attend at the last minute?

Absolutely! Please contact our customer care team at customercare@strategyinstitute.com at your earliest convenience.

I have special meal requirements, who do I contact?

Please contact our customer care team at customercare@strategyinstitute.com so they can liaise with the venue to ensure you are taken care of.

When will the presentations be available, and how do I get them?

Presentations will be available on the event platform, typically on the day of the session or the day before. Please be aware that not all speakers are able to release their presentation due to confidentiality reasons.

SPEAKERS

What time do I need to arrive before my presentation?

Please arrive at the break before you are due to speak, e.g. if you are due to speak at 4 p.m., please arrive during the afternoon break. This is so you can meet the conference producer, check your slide deck, load it if you have a new version with you and run through a rehearsal of your presentation.

When is my presentation due?

Please send your presentation to the event manager two weeks prior to the conference, even if it is still in draft form. This will allow us to check it in advance and let you know if there are any issues. Please also email your final version to the event manager and bring a back-up copy on a USB stick.

What aspect ratio should my slides be?

Please select ‘standard’ in Microsoft Office – the aspect ratio is 4:3.

Can I stay for the whole conference?

Yes, you are very welcome to attend the whole conference. It’s one of the benefits of speaking!

Is there a speakers’ green room?

No, we find our speakers enjoy networking with delegates, other speakers and sponsors in the exhibition hall, which is open throughout the conference. Hot and cold drinks are typically available in the exhibition hall all day, and seating is provided if you need to complete some work or make any calls.

PAYMENT

What forms of payment do you accept?

We accept Visa, Mastercard, American Express, Electronic Funds Transfer or Cheque for Canadian Currency and American Currency.

What is your cancellation/refund policy for paid invoices?

A full refund minus a $495 administrative charge will be given for cancellations received in writing up to 14 days prior to the conference date. Refunds will not be available after this date.

Can I pay half now and half at a later date?

We highly encourage a full payment upon receipt of invoice. For any specific circumstances, please reach out to customer care at customercare@strategyinstitute.com

My credit card was charged with a foreign transaction fee, how do I get that amount paid for?

Strategy Institute is not liable for any additional charges levied by a credit card company, including but not limited to American Express currency conversion charges.

I paid for my registration, does it include my hotel stay at the venue?

Registration fees include attendance, luncheon and all course materials. It doesn’t include accommodations or transportation to and from the conference.

SPONSORS

When is booth setup and teardown?

Setup is usually the night before the event or before registration opens on day one. You will receive a logistics package from your event manager with more details. If you have not received this, please contact customer care at customercare@strategyinstitute.com so they can connect you to the event manager.

When will I know my booth number?

You will receive this from your event manager one week before the event.

I want to distribute handouts, can you make that happen?

Yes! Please give them to the event manager when you arrive for setup. If you want to distribute an electronic handout, please send this to your event manager at your earliest convenience.