Unlock the Exclusive Conference Brochure

Discover the agenda, speakers, and insights shaping the future of AI-driven contact centres.

Get your inside look at Canada’s most strategic Contact Centre Summit, uniting CX leaders, data innovators, and technology pioneers. The brochure reveals the full agenda, speaker lineup, and networking experiences that will transform your contact centre into a growth engine.

What’s Inside the Brochure

Explore the content designed to help you modernize, scale, and humanize your contact centre strategy.

Actionable Insights
Proven frameworks to balance automation, AI, and the human touch for measurable ROI.

World-Class Speakers
Hear from CX leaders at RBC, Uber Eats, Canada Life, and Fidelity Investments.

Networking Opportunities
Breakfasts, cocktail receptions, and curated peer meetings to expand your network.

Full Two-Day Agenda
Keynotes, fireside chats, and roundtables covering data-driven CX, agent empowerment, and innovation at scale.

Experience What Makes This Summit Different

Step beyond ordinary conferences and immerse yourself in a results-focused, community-driven experience.

5-Star Experience
Enjoy premium meals, receptions, and networking in a stunning Toronto venue.

Hands-On Learning
Interactive case studies and workshops led by real-world practitioners.

Future-Focused
Discover how AI, data, and automation are redefining the contact centre landscape.

In-Person & Virtual Access
Choose your experience and connect globally through our hybrid platform.

20+

HOURS OF INNOVATIVE CONTENT

10+

HOURS OF NETWORKING

40+

TOP CONTACT CENTRE CX SPEAKERS

93%

OVERALL ATTENDEE SATISFACTION AT OUR CX EVENTS

20+

HOURS OF INNOVATIVE CONTENT

10+

HOURS OF NETWORKING

40+

TOP CONTACT CENTRE CX SPEAKERS

93%

OVERALL ATTENDEE SATISFACTION AT OUR CX EVENTS

300+ Attendees Senior CX, Operations, and Technology Leaders

40+ Speakers Top executives from leading North American brands

2 Power-Packed Days February 24–25, 2026 | Old Mill Toronto Hotel

Unlimited Networking Breakfasts, receptions, and speed networking sessions

Featured Speakers

Download To Unlock The Full List

Jenny Daboud

VP, Contact Centre

Nygel Weishar

VP, Service Enablement (Client Services, BPO, PMO)

Danielle Seraphim

Executive Director, Head of Customer Experience Division

Andree Gosselin

VP, Customer Support

Shelly Anwwyll

VP, Business Development & Member Experience

Juan Longoria

CX & Support Leader

Asif Saiyed

Data Architect, Data Governance

Shafiq Amarsi

VP, Global Head of Commercial Operations, Delivery

"Loved the discussions and connections with top CX teams—can’t wait for next year"

"Great event, great people, great venue."

"Fantastic experience—engaging speakers, practical takeaways, and inspiring ideas."

"A refreshing way to step back and rethink business challenges."

"An excellent opportunity to connect with industry leaders shaping the future of CX."

"Loved the discussions and connections with top CX teams—can’t wait for next year"

"Great event, great people, great venue."

"Fantastic experience—engaging speakers, practical takeaways, and inspiring ideas."

"A refreshing way to step back and rethink business challenges."

"An excellent opportunity to connect with industry leaders shaping the future of CX."

NETWORK WITH THE TOP CONTACT CENTRE LEADERS