As co-founder of Cinareo, Karen helps WFM managers, CFOs, and COOs rapidly develop reliable and accurate capacity plans for their contact centers. With proficiencies in CX and digital accessibility, she champions user‑centered design and the creation of simple, easy-to-use interfaces. Drawing on her IBM Global Services experience in eBusiness solution design, she blends human‑factors insight with industry best practices to deliver intuitive, consistent experiences across digital channels. Her expertise in usability standards and accessible design drives adoption and ROI, ensuring solutions that are innovative yet practical.
