Tara Sevigny

With over 20 years of leadership experience in customer service and sales, I currently serve as Director of Contact Centre Operations at Alterna Savings, where I focus on developing and executing the Contact Centre strategy and technology roadmap. My role emphasizes improving member and employee experiences, driving operational efficiencies through technology like AI, and fostering a member-centric work environment. My expertise lies in caring for hyper engaged teams to deliver exceptional service and achieve organizational goals, ensuring high standards for customer satisfaction and operational excellence.