Stephanie Szymanski

Call Center Manager

Soaring Eagle Casino & Resort

ABOUT STEPHANIE

I have been in the casino hospitality for over 19 years. I started as a Casino Housekeeper, transferred to Reservation Agent which evolved into Call Center Agent, promoted to Call Center Lead, promoted to Call Center Supervisor. I am currently Call Center Manager and oversee over 55 associates in various positions in the call center.

SESSION

10:30 am

Practical Strategies for Engagement, Accountability and High Performance

Contact centre culture is shaped every day by the managers and leaders closest to the frontline.…

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