Kevin Sieg

I’m passionate about what I do for a living! A seasoned call center customer service and sales operation’s leader. 20+ years experience in exceeding customer expectations and documented success in building, scaling, coaching, and leading change and growth, within multichannel, high volume, contact center customer support, sales, and client experience operations.  
 
I’ve built from the ground up large, high-volume customer service and sales call center operations. I’ve led various major improvement initiatives, led the end to end integration of AI and Agentic AI, developed SOPs, created new training and quality assurance programs, developed and implemented innovative workflows and strategies, introduced and implemented state of the art technologies, and coached hundreds of motivated and caring teams of engaged superstar employees, ALL to WOW customers.  
 
I have experience staffing and scaling teams from 25 up to 400. While also developing high-performing teams that feel fully supported and valued, trained to be customer-obsessed, and experts at building lifelong relationships with customers by consistently providing a white glove experience.  
 
I pride myself on being a dynamic and energetic operations cheerleader and coach, with a proven track record of process improvement, establishing and measuring KPIs, exceeding service levels and targets, motivating teams to excel, and improving customer satisfaction.  
 
By using data analytics, industry best practices, and outside-the-box strategies, I have helped organizations exceed sales and revenue targets and provide customers with a world-class experience. 
 
My career has been centered around being proactive and knowing how to reduce costs, manage budgets, and deliver on broad strategies while balancing a company’s best interests with the customer’s needs to achieve all business goals. 
 
I want to put my extensive operational, customer service, and call center leadership experience to work to meet and exceed an organization’s quality, productivity, sales, revenue, and customer satisfaction objectives.  
 
 
Specialties:  
 
1. Director of Call Center Operations 
2. Customer Experience Leader  
3. Customer Service Management 
4. Quality Assurance Manager 
5. Project Management 
6. Data Analytics & Reporting  
7. Team Building and Leadership 
8. Process Improvement 
9. Workforce Management 
10. Corporate Training & Coaching 
11. Performance Management 
12. Budgets