Anthony Herbert is a digital service and operations strategist who specializes in designing systems that connect frontline execution with enterprise-level transformation. With experience leading contact centre operations and delivering initiatives across AI and automation, customer journey redesign, workflow modernization, and workforce optimization, he brings a systems-thinking approach to solving modern service challenges. Anthony’s work focuses on making processes visible, reducing operational friction, and building human-centred automation that improves both customer experience and team performance. Known for blending operational depth with digital strategy, he helps organizations scale with clarity, consistency, and sustainable impact.You
