18 Aug 2025
35min 55sec
At last year’s CXS Summit, Anita Ghosh of Bridgr moderated a discussion with Regina Warga of NY Life Financial about enhancing customer experience in financial services. They highlighted: Resistance and the need for a comprehensive toolkit The importance of human skills and addressing gaps in technology A strong design culture and effective product management are […]
18 Aug 2025
32min 24sec
In this powerful session, industry experts Karan Thacker and Lauren Jensen dive deep into the art and science of customer experience (CX) transformation. Key insights include moving beyond traditional product management, understanding experience data vs. operational data, creating compelling customer journeys and practical strategies for organizational change. Learn how to: Balance creativity with operational realities […]
18 Aug 2025
31min 40sec
In this groundbreaking session, Carlo Savino, Lenovo’s Head of E-Commerce, reveals how customer experience can become your most powerful business strategy. Carlo highlighted how to turn CX from a cost center into a revenue generator, to learn segment-specific experience design, to discover real-time feedback strategies and understand how loyal customers drive 600% more revenue. What […]
18 Aug 2025
31min 01sec
In this groundbreaking fireside chat from the 2024 DCX Summit, Eman El-Fayomi from the Canadian Digital Service unveils the secrets behind transforming government services from bureaucratic challenges to citizen-friendly experiences. Eman and Matt took a look inside the Canadian Digital Service’s revolutionary approach, explored how technology is reshaping public sector services, strategies for creating user-centric […]
18 Aug 2025
29min 28sec
In this groundbreaking presentation, Max Willard and Adi Toppol from Revuse reveal the hidden world of customer insights that are transforming businesses across industries. During their discussion they explored highlights like how 92% of consumers read online reviews before buying, how review analytics can drive product innovation and the secrets of competitive intelligence through customer […]
18 Aug 2025
35min 44sec
Join Paralympic champion Andrew Haley as he shares powerful insights on achieving excellence in digital customer experience. Drawing from his remarkable athletic journey of overcoming cancer and winning medals, Andrew reveals how a high-performance mindset, resilience, and team collaboration can drive breakthrough digital transformation. Key Takeaways: Overcoming obstacles with unwavering commitment Building a high-performance team […]
18 Aug 2025
In today’s complex business landscape, customer experience (CX) success isn’t about individual departments—it’s about creating a unified, collaborative approach that puts the customer at the center of everything you do. Here’s your definitive roadmap to building a cross-functional CX powerhouse. Step 1: Develop a Shared Language of Experience Create common definitions and frameworks Establish […]
18 Aug 2025
Usman Janekankar of Sanofi presented an inspiring session at the 2024 CXS Summit that explored strategies to master AI applications in the customer experience world! The AI Imperative In an era of rapid technological transformation, artificial intelligence has emerged as the cornerstone of innovative customer experience strategies. This comprehensive guide will walk you through the […]
18 Aug 2025
For decades, businesses have relied on surveys as their primary method of understanding customer preferences. Carefully crafted questions, multiple-choice responses, and focus groups seemed like the gold standard of market research. But what if we told you that this approach is fundamentally flawed? Enter the revolution of review analytics – a method that captures consumer […]
18 Aug 2025
Executive Summary: In the rapidly evolving digital landscape, data has emerged as the most critical asset for organizational success. Artificial Intelligence represents the transformative key that unlocks this asset’s true potential, enabling businesses to move beyond traditional analytics into a realm of predictive, prescriptive, and proactive decision-making. Introduction: The Insights Revolution The digital transformation […]
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